Official Document

Terms and Conditions Use of RTF8

Please read this document carefully before using the RTF8 platform. By registering or using any of our services, you agree to comply with all terms and conditions stated herein.

Updated: January 2026 For Malaysia players Legally Binding Document
Important to Read

This document is a legally binding agreement between you and RTF8. Continued use of the platform constitutes your acceptance of all terms stated herein.

If you have any questions regarding these terms, please contact our support team before registering.

Key Things You Need to Know

Before reading the full terms, here are six key things you need to understand about using the RTF8 platform.

Account Eligibility

You must be at least 18 years old to register and use the RTF8 platform. Only one account is permitted per individual. Duplicate registrations are strictly prohibited.

Bonus & Promotion Policy

All bonuses are subject to the specified wagering requirements. Bonuses cannot be directly converted to cash without first fulfilling the applicable conditions.

Deposits & Withdrawals

All transactions are processed through verified payment methods. Withdrawals require completed identity verification (KYC) and must comply with the minimum limits set by the platform.

Account Security

You are solely responsible for keeping your login credentials confidential. RTF8 will not be held liable for any losses arising from sharing your account information with third parties.

Prohibited Activities

Fraud, the use of bots, money laundering, and any activity that violates the law are strictly prohibited. Violations may result in immediate account suspension or termination.

Amendment of Terms

RTF8 reserves the right to amend these terms at any time. Registered users will be notified. Continued use after an amendment constitutes acceptance of the new terms.

1 Introduction & Acceptance of Terms

Welcome to RTF8 (rtf8.app), an online gaming platform operating to serve players in Malaysia and the Southeast Asian region. This Terms and Conditions document governs the relationship between RTF8 ("we", "Platform") and you as a registered user ("you", "player", "member").

By accessing, registering, or using any part of the RTF8 platform — including the website, mobile app, games, payment services, and customer support — you automatically agree to be bound by all terms stated in this document, together with our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these terms, you are advised not to use RTF8's services. Continued use of the platform following any changes to the terms will be considered full acceptance of the updated terms.

Note: These terms are written in Bahasa Malaysia for the convenience of local players. In the event of any discrepancy in translation, the English version shall prevail.

2 User Eligibility

To register and use the RTF8 platform, you must meet all of the following eligibility requirements:

  • At least 18 years old or the minimum age required by law in your country or region of residence, whichever is higher.
  • Having full legal capacity to enter into binding agreements.
  • Not residing in a country or region where use of this platform is prohibited by law.
  • Not currently on a self-exclusion list that you have personally registered.
  • Not previously held an account that was terminated by RTF8 due to a prior breach of terms.

RTF8 reserves the right to conduct age and identity checks at any time. If you are found not to meet the eligibility requirements, your account will be suspended pending review or terminated permanently, and all funds in the account may be withheld subject to investigation.

Warning: Providing false information during registration is a serious violation of these terms and may result in the forfeiture of all funds in your account.

3 Registration & Account Management

Each individual is only permitted to hold one account only at RTF8. Multiple account registrations by the same individual — using different names, email addresses, phone numbers, or payment details — are strictly prohibited and may result in all associated accounts being terminated.

Account Security Responsibilities

You are solely responsible for keeping your username and password confidential. RTF8 will not be held liable for any unauthorised access or losses resulting from your failure to protect your login credentials.

  • Use a strong and unique password for your RTF8 account.
  • Enable two-factor authentication (2FA) for added protection.
  • Do not share your account information with anyone, including family members.
  • Contact our support team immediately if you suspect unauthorised access to your account.
Identity Verification (KYC)

RTF8 complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Before processing your first withdrawal, we may request identity verification documents such as a national ID, passport, or bank statement. The verification process is typically completed within 24 hours on business days.

4 Deposits & Payment Methods

RTF8 accepts a variety of deposit methods popular among Malaysian players. All deposits are processed in Malaysian Ringgit (MYR), except for cryptocurrency deposits.

Accepted Deposit Methods
  • Instant Bank Transfer (IBG) — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank
  • DuitNow (QR and direct transfer)
  • E-Wallet: Touch 'n Go eWallet, GrabPay, Boost
  • Cryptocurrencies accepted: USDT (TRC20/ERC20), Bitcoin (BTC), Ethereum (ETH)
Deposit Limits

Minimum deposit is RM 10 for most payment methods. Maximum daily limits may vary depending on the payment method and your account verification level. All successful deposits will be credited to your account within a few seconds to 10 minutes depending on the method used.

RTF8 does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own charges, which are beyond our control.

All funds deposited into your RTF8 account are for gaming purposes only. Funds suspected of originating from illegal activities will be frozen and reported to the relevant authorities in accordance with our legal obligations.

5 Fund Withdrawal

Withdrawals at RTF8 are processed quickly and transparently. Before making your first withdrawal, you must complete the KYC verification process. Withdrawals can only be made to the same payment method used for your deposit, except in special circumstances approved by RTF8 management.

Withdrawal Processing Time
  • Bank transfers and DuitNow: 5 to 60 minutes (during banking hours)
  • E-Wallet (TnG, GrabPay, Boost): 5 to 30 minutes
  • Cryptocurrency: 15 to 60 minutes depending on network congestion
Withdrawal Limits

The minimum withdrawal is RM 30. Daily maximum withdrawal limits are set according to your membership tier and account verification level. VIP members enjoy higher withdrawal limits and priority processing.

Withdrawal Hold

RTF8 reserves the right to delay or hold a withdrawal if there is reasonable cause to suspect fraudulent activity, a breach of terms, or the need for further investigation. In such situations, our team will contact you within 48 hours to provide further information.

6 Bonuses & Promotions

RTF8 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page, and those specific terms are in addition to these general terms.

Wagering Requirement

Most deposit bonuses are subject to wagering requirements that must be met before a withdrawal can be made. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x means you must wager 30 times the bonus amount received).

  • Standard wagering requirements range from 20x to 40x depending on the bonus type.
  • Only wagers on eligible games will count towards meeting the wagering requirements.
  • Table games and live casino may contribute at a different rate (typically 10% to 20%).
  • Bonuses for which wagering requirements are not met within the specified period will expire automatically.
Bonus Abuse

RTF8 uses an automated detection system to identify bonus abuse. Any attempt to exploit or transfer bonuses between accounts may result in bonus cancellation and account termination.

Bonuses cannot be transferred between accounts. Using multiple accounts to repeatedly claim bonuses is a serious breach of these terms.

7 Game Rules

All games on the RTF8 platform are operated using a Random Number Generator (RNG) that has been verified and certified by independent auditing bodies. The outcome of every game is entirely random and cannot be influenced by RTF8 or any player.

Game Results

Completed game results are final. RTF8 will not reverse or void valid game results except in cases where a verifiable technical error is clearly evident. In the event of a technical disruption during gameplay, RTF8 will review the game logs and resolve the situation fairly based on system records.

Live Casino Games

Live casino games are operated by third-party service providers who hold their own licences and operational standards. The additional terms and rules of the respective provider also apply when you participate in live casino games.

  • The RTP (Return to Player) rate for each game is consistent and transparent.
  • Players are responsible for understanding the rules of each game before playing.
  • RTF8 is not liable for any losses arising from a player's failure to understand the rules of a game.
  • Any attempt to exploit technical vulnerabilities in the games is strictly prohibited.

8 Prohibited Activities

The RTF8 platform is intended for lawful entertainment purposes only. The following activities are strictly prohibited and may result in immediate account termination and forfeiture of all funds:

  • Using bots, automated scripts, or any technology that provides an unfair advantage.
  • Attempted money laundering through deposit and withdrawal activity.
  • Player collusion in poker or any other game involving competition between players.
  • Abuse of the bonus system, including the use of multiple accounts to obtain bonuses.
  • Depositing funds using a payment method that does not belong to you.
  • Threatening, harassing, or behaving rudely toward RTF8 support staff.
  • Spreading false information about RTF8 on social media platforms or other websites.
  • Any activity that violates applicable laws in the country where you reside.

RTF8 cooperates fully with the relevant authorities in investigations into illegal activity. We reserve the right to report any suspected activity to the appropriate authorities without prior notice to the user.

9 Account Closure & Suspension

Closure by Player

You may close your RTF8 account at any time by contacting our support team via live chat or email at [email protected]. Prior to closure, you must settle all ongoing wagers and withdraw any eligible remaining balance.

Suspension by RTF8

RTF8 reserves the right to suspend or terminate your account at any time without prior notice if:

  • You have breached any of the terms set out in this document.
  • There is suspected fraudulent activity or money laundering.
  • You have provided false or misleading registration information.
  • You have been found to not meet the age or regional eligibility requirements.
  • Account inactive for more than 24 consecutive months.
Responsible Gaming

RTF8 fully supports responsible gaming. If you feel that gaming is beginning to negatively impact your life, you may apply for self-exclusion via the Responsible Gaming us. Self-exclusion requests will be processed within 24 hours.

10 Liability Limits

RTF8 provides its services on an "as is" basis without any express or implied warranties regarding continuous availability or fitness for a particular purpose.

To the extent permitted by law, RTF8 shall not be liable for:

  • Any direct or indirect losses arising from the use of or inability to use the platform.
  • Service disruptions caused by system maintenance, natural disasters, internet infrastructure outages, or circumstances beyond our control.
  • Loss of opportunity, anticipated profits, or consequential losses.
  • Acts or omissions of third parties including game providers, payment gateways, or internet service providers.

RTF8's maximum liability to you under any circumstances shall not exceed the total amount you have deposited into your account in the 30 days preceding the date the claim arises.

11 Privacy & Data Protection

RTF8 is committed to protecting your personal information. All data you provide to us is processed in accordance with our Privacy Policy, available on the Privacy Policy.

By accepting these terms, you grant RTF8 permission to:

  • Processing your personal data for the purposes of account operation and legal compliance.
  • Share your information with the relevant authorities when required by law.
  • Sending account-related service communications and promotions (can be disabled at any time via your account settings).

RTF8 uses 256-bit SSL encryption for all data transmissions and stores data on secure servers with restricted access. We do not sell or share your personal data with third-party advertisers.

12 Changes to Terms & Applicable Law

RTF8 reserves the right to amend, update, or replace these terms at any time at its sole discretion. Any significant changes will be communicated to registered users via email or in-platform notification at least 7 days before taking effect, except where immediate changes are required for legal or security reasons.

Continued use of the RTF8 platform after the effective date of any amendment to these terms constitutes full acceptance of the updated terms. You are advised to review this page periodically to ensure you are always aware of the latest terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the applicable laws of the jurisdiction under which RTF8 operates under a valid license. Any dispute arising from or relating to these terms shall be resolved through mutually agreed arbitration or before a court of competent jurisdiction.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the RTF8 support team via the live chat available on the platform or by email at [email protected]. We will endeavour to respond to all enquiries within 48 hours on business days.

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