At RTF8, your privacy is not merely a legal obligation — it is our sincere commitment. This document clearly explains how we collect, use, store, and protect your personal information as a trusted player.
RTF8 has built a robust data protection system to ensure every piece of your personal information remains fully secure.
All data transmitted between your device and RTF8's servers is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
RTF8 never sells, rents, or commercializes your personal data to advertisers or data brokers. Your information is used solely for platform operations.
Your identity verification (KYC) process is handled through an integrated, encrypted system. Uploaded documents are accessible only to authorized KYC staff.
You have full control over your data. Through your account settings, you can update your information, manage communication preferences, and request data deletion at any time.
Your data is stored in high-grade data centers with round-the-clock security monitoring, automated backup systems, and strict physical access controls to ensure operational continuity.
RTF8 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and usage processes adhere to applicable legal provisions.
This Privacy Policy is issued by RTF8 (rtf8.app), an online gaming platform serving players in Malaysia and the Southeast Asia region. This document explains in detail how we collect, process, store, and protect your personal data when you use our services.
When you register an account, make a deposit, play games, contact customer support, or simply browse rtf8.app, you provide or generate certain data that we handle with full responsibility. This policy explains your rights and how we fulfill those responsibilities.
RTF8 acts as the Data Controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are fully responsible for how your data is processed within our platform.
Important Note: By continuing to use the RTF8 platform after changes to this policy take effect, you are deemed to have accepted the updated terms. Please review this page periodically.
RTF8 only collects data that is strictly necessary to operate the platform, comply with the law, and deliver the best experience to you. The following are the categories of data we collect:
| Data Category | Example | Legal Basis |
|---|---|---|
| Identity | Name, date of birth, IC | Contract & KYC |
| Financial | Bank account number, transaction records | AML Compliance |
| Technical | IP address, device type | Legitimate interest |
| Communications | Email, support chat logs | Contract & Consent |
| Marketing | Promotional preferences | Voluntary Consent |
Every piece of data we collect has a clear and legitimate purpose. RTF8 does not process your data beyond what is necessary for the following purposes:
You may opt out of all marketing communications at any time via your account settings or by contacting the RTF8 support team. Opting out of marketing communications will not affect your account operations.
RTF8 does not sell or rent your personal data to any third party for commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:
We share only the necessary data with service providers that help operate the rtf8 platform, including:
All these third-party providers are bound by strict data confidentiality agreements and are only permitted to use your data for the agreed purposes.
RTF8 will disclose your data to authorities when required by law, court order, or regulatory directive. This includes investigations related to financial fraud, money laundering, or cybercrime.
In the event of a merger, acquisition, or sale of RTF8 business assets, user data may be transferred as part of those business assets. You will be notified in advance in such situations.
Protecting your data is rtf8's top priority. We implement multiple layers of technical and organisational security to ensure your data is safe from unauthorised access, loss, or destruction.
While RTF8 takes all reasonable steps to protect your data, no system in the world is truly 100% secure. You also play an important role by keeping your password confidential and enabling 2FA on your account.
RTF8 uses cookies and similar tracking technologies to enhance platform functionality, analyze usage patterns, and personalize your experience. Cookies are small text files stored on your device when you visit our website.
You can control and delete cookies through your browser settings. Please note that disabling essential cookies may affect the performance of the RTF8 platform. For guidance on managing cookies in popular browsers, please refer to your browser's documentation.
As an RTF8 player and data subject under Malaysia's PDPA, you have certain rights regarding your personal information. RTF8 fully respects and facilitates the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests are processed within 14 business days.
If your data is inaccurate or outdated, you have the right to request an immediate correction through your account settings or customer support.
You may request deletion of your personal data, subject to our record-keeping obligations under applicable law.
You may object to the processing of your data for marketing purposes at any time without any penalty or impact on your account.
You have the right to receive your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact our data protection team at [email protected] with the email subject "Personal Data Rights Request". We will respond within 14 business days.
RTF8 does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of data collection and applicable legal requirements.
When the retention period expires or upon a valid deletion request, your data will be permanently deleted or anonymised from our systems within 30 business days.
RTF8 is a gaming platform exclusively dedicated to individuals aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we detect or are notified that personal data of a minor has been collected without our knowledge, the account in question will be suspended immediately and all related data will be deleted as soon as possible following an initial investigation.
If you suspect a minor is using the rtf8 platform, please report it to us immediately via our support email. rtf8 takes child protection seriously and will act promptly.
RTF8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or regulatory guidance.
Whenever significant changes are made to this Privacy Policy, we will notify you via:
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the rtf8 platform after any policy changes take effect will be considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rtf8 data protection team is ready to assist you.
For requests involving personal data rights such as access, correction, or deletion, please include your RTF8 account number and a copy of your identity document to expedite the verification process.
RTF8 is more than just a gaming platform — we are your trusted partner. With enterprise-grade data protection, secure transactions, and 24/7 customer support, your gaming experience is in safe hands.